Shipping policy
Processing times
Once your order is confirmed, it takes us on average 24 hours to process and prepare your parcel.
Delivery times
Once your order has been processed, delivery takes 1 to 7 working days depending on your location and the carrier selected.
Our carriers
Depending on your location and the type of product, your parcel is entrusted to one of our trusted partners: DHL, Colissimo, DPD, UPS, ColisPrivé, FedEx.
Dispatch
All orders are dispatched directly from our warehouse, ensuring fast and efficient delivery to your address.
Delivery charges
- Free delivery on any order of €150 or more
- Orders under €150: delivery charges calculated at checkout according to the carrier and your location
Order tracking
As soon as your parcel is dispatched, you will receive a confirmation email with a tracking number so you can follow your delivery in real time.
30-day returns
Not satisfied? Click here to make a hassle-free return within 30 days of delivery.
Return conditions:
- Items must be unused
- In their original packaging
- In resaleable condition
Once your return has been received and inspected, we will issue your refund within 15 days.
For any questions about your delivery or returns, please do not hesitate to contact our customer service team.