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We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact@afinaure.com. Please note that returns will need to be sent to the following address: 2 Rue Jean Moulin, 92400 Courbevoie.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at contact@afinaure.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved. If it is approved, you will be refunded automatically to your original payment method within 10 working days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at contact@afinaure.com.